Contact

Need a hand or have a question? Reach the right team below — we read every message and respond as fast as we can.

Support

General help with trades, payouts, deposit addresses, or your account.

Email: support@smokoin.io Telegram: t.me/smokoinExBot We respond within 24 hours, usually much sooner.

Trade in progress? If a payout is pending or a deposit hasn't been credited, include your trade/order ID so we can pull it up right away.

AML / KYC enquiries, source-of-funds questions, account verification, and regulatory or law-enforcement requests.

Email: compliance@smokoin.io

See our AML & KYC Policy for what we collect and why.

Data access, correction, or deletion requests, and anything covered by our Privacy Policy.

Email: privacy@smokoin.io

Updates, live-rate alerts, and announcements land on our social channels first.

A few quick checks that resolve most questions instantly:

Payout timing — funds hit your bank account within minutes of your deposit confirming on-chain. Network confirmation times vary by asset (Solana is near-instant; Bitcoin can take ~20 minutes).
Limits — trades up to $250/day need no account. Verify a phone number for $1,000/day, or submit ID for unlimited. Details on Limits & Fees.
Wrong network? — always send on the exact network shown for your deposit address. Sending on a different chain can delay or risk your funds.
How it works — step-by-step walkthrough on our Help page.

To help us resolve things on the first reply, please share where relevant:

Never share your private keys, seed phrase, or full bank login with anyone — including us. We will never ask for them.

Smokoin is not a bank. Crypto prices are volatile — see our Risk Disclosure.